Unpacking the Black Box: How to Promote Citizen Engagement through Government Social Media during the COVID-19 Crisis
Release time:2021-07-14
Hits:
- Indexed by:
- Journal paper
- First Author:
- Chen Qiang
- Correspondence Author:
- Wei Zhang
- Co-author:
- Min Chen,Wang Ge,Ma Xiayue,Richard Evans
- Journal:
- Computers in Human Behavior
- Included Journals:
- SCI、SSCI
- Discipline:
- Management
- Document Type:
- J
- DOI number:
- 10.1016/j.chb.2020.106380
- Date of Publication:
- 2020-09-01
- Abstract:
- During times of public crises, governments must act swiftly to communicate crisis information effectively and efficiently to members of the public; failure to do so will inevitably lead citizens to become fearful, uncertain and anxious in the prevailing conditions. This pioneering study systematically investigates how Chinese central government agencies used social media to promote citizen engagement during the COVID-19 crisis. Using data scraped from ‘Healthy China’, an official Sina Weibo account of the National Health Commission of China, we examine how citizen engagement relates to a series of theoretically relevant factors, including media richness, dialogic loop, content type and emotional valence. Results show that media richness negatively predicts citizen engagement through government social media, but dialogic loop facilitates engagement. Information relating to the latest news about the crisis and the government’s handling of the event positively affects citizen engagement through government social media. Importantly, all relationships were contingent upon the emotional valence of each Weibo post.
- Note:
- 引用格式：Chen, Qiang, Chen Min, Wei Zhang*, Ge Wang, Xiaoyue Ma, and Richard Evans. 2020. “Unpacking the Black Box: How to Promote Citizen Engagement through Government Social Media during the COVID-19 Crisis.” Computers in Human Behavior 110:106380. doi: 10.1016/j.chb.2020.106380. ESI高被引论文
- Pre One:Concerns Expressed by Chinese Social Media Users During the COVID-19 Pandemic: Content Analysis of Sina Weibo Microblogging Data
- Next One:Yang, Feng, Shan Zhao, Wenyong Li, Richard Evans, and Wei Zhang*. 2020. “Understanding User Satisfaction with Chinese Government Social Media Platforms.” Information Research-an International Electronic Journal.